Appointment confirmation

When you make an appointment, we will send you an appointment confirmation. We will also send you a reminder text message 48 hours before your appointment. It may sometimes happen that the appointment reminder is not sent. Therefore, make sure that you also note your appointment in your agenda.

If you cannot come, please let us know in time so that you do not have to pay any costs.

How do you cancel your appointment?

Please contact us at least 24 hours in advance to cancel your appointment. You can do this by calling the telephone number 085 – 3036387. Then press 1 and say your name and date of birth. Then indicate which appointment (date and time) you wish to cancel. This is also possible outside office hours.

After receiving your message, we will call you to schedule a new appointment.

Have you not canceled your appointment (on time)?

If you do not cancel your appointment (on time), this is called a no-show. A no-show can have various consequences.

During your intake:

• If you do not come and do not let us know, you will receive a letter from us. If you do not respond to that letter, we will close your file. If you do respond, we will schedule a new appointment one more time.
• If this happens again, we may decide to close your file.

At a follow-up appointment:

• If you do not come, we can impose a fine: €35 for a regular appointment and €50 for a double appointment (two practitioners).
• If you do not come three times, we will close your file.

Cancellation due to illness

If you cancel your appointment too late because you are ill, in many cases there is nothing you can do about it. Your practitioner or the secretariat will contact you to make a new appointment. However, if your practitioner sees a lack of motivation, the cancellation can be counted as a no-show.