On this page, you will find answers to frequently asked questions. If your question is not listed, please feel free to contact us.
I don't understand Dutch well enough. What languages do your practitioners speak?
Your care providers at Synthese speak other languages in addition to Dutch. As a result, they can often provide care in your own language. For example, Synthese employs care providers who, in addition to Dutch, speak Turkish, Moroccan Arabic, (Classical) Arabic, Hindustani, Hindi, Urdu, Farsi, German, and English. When you register, you can indicate that you would like to be treated in a language other than Dutch. We will then try to accommodate your request whenever possible.
What are the wait times at Synthese?
Click here for the current wait times.
Will my treatment be covered?
Treatments at Synthese are covered by basic health insurance, provided you have a valid referral from a general practitioner or medical specialist and have a DSM-5 diagnosis that is covered by your insurance.
Please note that the costs of treatment will be deducted from your deductible (minimum €385 per year). If you have any questions about reimbursements, please contact your health insurer or our administration department.
For more information: Reimbursement – Synthese iGGz
Can I also be treated online (video call)?
Yes, in many cases it is possible to conduct (part of) the treatment via video calls. This is always done in consultation with your practitioner and depends on the nature of your symptoms and the type of treatment. We use a secure online environment to guarantee your privacy.
How long does a treatment session last?
The duration of a session depends on the type of treatment, but on average, an individual session lasts between 45 and 60 minutes. In consultation, treatments may take slightly longer. Your practitioner will discuss the treatment plan and the associated session duration with you in advance.
What is a treatment plan?
A treatment plan is a personalized document that outlines the goals, approach, and agreements regarding your treatment at Synthese . It serves as a guide for your treatment process and is developed in consultation with you.
The treatment plan includes:
- What is your reason for seeking help?
Together, we’ll identify the symptoms you’re experiencing and what you hope to achieve through treatment.
Diagnosis Based on the initial assessment and any additional diagnostic tests, we determine what the problem is.- Your Treatment Goals
These are the specific goals you will work toward during treatment. Examples include reducing symptoms, coping better with stress, or improving your daily routine. - Treatment Methods and Frequency
We describe the types of therapy used (such as cognitive behavioral therapy, EMDR, and pharmacotherapy) and how often you will attend sessions. - Who are your treating professional and coordinating treating professional?
The treatment team is identified, including who bears ultimate responsibility.
Evaluation Sessions We regularly work with you to assess whether the treatment is still aligned with your goals and whether any adjustments are needed.
You will receive a copy of your treatment plan (if desired). The plan will be evaluated at least once every 3 to 6 months. You always have the option to discuss changes if your situation or wishes change.
How do I request repeat medication?
Are you taking medication prescribed by one of our doctors? If so, please request a repeat prescription in good time—preferably at least 5 business days before your medication runs out.
You can submit your request by leaving a message via our telephone number. Follow the menu options and select the option for repeat prescriptions. This can also be done outside office hours.